I build seamless experiences by combining efficiency with discretion.

I’ve built my career in high-expectation environments where trust is everything: global luxury travel, yachts, private clubs, high-volume hotels, and regulated finance. I’m known for sound judgment under pressure, strong stakeholder management, and creating systems that make service delivery faster, cleaner, and more consistent. I’m now focused on six-figure remote roles in Customer Success and Experience Operations, with a deep interest in AI efficiency.

130+
Ports knowledge base owned & scaled

$300K+
Incremental bookings influenced

$260K+
Presales supported

The chapters that shaped how I work

Chronological, role-first, and story-driven. I focus on how I think, how I operate, and what I deliver.

How I help teams today

I’m at my best where client trust, operations, and systems intersect. I bring calm to escalations, build workflows people actually use, and scale service delivery through data, CRM discipline, and AI-enabled knowledge systems.

Customer Success (Remote): retention, expansion support, lifecycle consistency
Experience Ops: escalation management, service recovery, playbooks, SOPs
AI efficiency: prompt design, workflow structuring, faster decision-making
High-trust communication: executives, VIPs, sensitive situations

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